Clearpay: How It Works

Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly. Customers then pay in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority. Please use Clearpay responsibly.

Just shop for the flooring product on our site, add it to your basket, and check out as normal. At checkout, there will be a number of payment options to choose from including Clearpay, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard, or Amex). If you've used Clearpay before, just log in to your Clearpay account. Then complete your order!

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. Other eligibility criteria apply.

Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase. If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early.

Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

If you cannot make a payment, please contact Clearpay here. Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. 

If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less. Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

Clearpay orders are delivered within our standard delivery timeframes like any order from The Range.

Yes, your order value including shipping must be between 4p and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

Yes, you can use a gift card, cash, or promotional code with Clearpay to pay for your purchase.

Items purchased with Clearpay follow our standard return process. Please note, refunds for Clearpay purchases will be refunded from The Range to Clearpay. We
cannot provide an exchange or cash refund.

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with.

Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay account.

For pre-order items, we will take the first payment of your 4 instalments up to 13 days after you have placed your order, even if the item has not yet been dispatched by The Range. You will be refunded the value of any/all payments made to date should your order be cancelled after 13 days, and before the item has been delivered. For more information, please view our full terms & conditions.