Frequently Asked Questions

This is a commonly asked question and it isn’t as difficult as it may first seem. Check out our Carpet Measuring Guide for a step-by-step walkthrough. You can also search online on youtube.

Alternatively contact a carpet fitter, carpenter or joiner as their experience is invaluable. If you need assistance feel free to email or call us.

At Carpets Online we use SSL Encryption and work with trusted payment providers such as Shopify who support Apple Pay, Google Wallets, Visa, Mastercard, Debit cards, Paypal as well as Buy Now Pay Later (BNPL) providers Klarna and Clearpay.

You can contact us via email info@carpets-online.co.uk, send a message from the site
https://carpets-online.co.uk/pages/contact or call 0330 043 4350.

Of course! Order up to 3 free carpet samples today and find your perfect match! We also provide some vinyl flooring samples depending on stock. Colours appear different from screen to screen depending on the device and your light settings. We would always recommend getting carpet samples so you can feel the fabric, see the colours and quality.

Free carpet samples allow you to see and feel the texture, colour, and quality of the carpet in your own home. This is crucial for ensuring that the carpet matches your decor and meets your expectations.

We offer a free sample service to help you make the right choice. Simply browse our website, select up to 3 of your favourite carpets, and click the "Order Free Sample" button. Fill in your details at checkout, and we will dispatch your samples promptly. Its that easy to shop now for your carpet.

Most samples will be dispatched within 3-5 working days and delivered to your doorstep. This allows you to compare different carpets under your own lighting conditions and ensure they fit perfectly with your home's style. Some sample requests may take 7 working days to deliver due to sample stock. Order your free carpet sample today.

For bespoke orders cut to your specifications, a fee of 50% of the order value and a £50 collection fee via third-party courier will be deducted from the refund.

Ordered you carpet but had a change of mind? No problem, you can cancel the order within 24 hours from order confirmation. Please check out our https://carpets-online.co.uk/pages/delivery-and-returns for more information.

Delivery times vary depending on stock availability and your location. We aim to
deliver your order within 4-7 working days. You will receive a notification when your order has been dispatched from DX Couriers and be able to track it via https://my.dxdelivery.com/

Feltback carpets can be installed without underlay, making them a budget friendly choice for quick home transformations. However, we always recommend underlay as it improves comfort and extends the carpet’s lifespan.

Carpets-Online.co.uk is a UK-based online retailer with over 40 years of experience in the carpet and flooring industry. Originating in West Yorkshire, we've grown to offer a wide selection of carpets, flooring, and related products nationwide. We pride ourselves on providing high-quality carpets at unbelievably competitive prices. We achieve this by buying directly from manufacturers in bulk and mainstream suppliers.

Competitive Prices: Online Retailer can cheaper than shop retailer, mainly due to lower overheads and not having expensive retail store costs all over the UK.

Convenience: Shop from the comfort of your own home, 24/7. No need to travel to multiple stores.

Nationwide Delivery: We deliver carpets throughout the UK (Excluding Ireland)

Detailed Product Information: We provide comprehensive product descriptions, specifications, and images to help you make an informed decision.

Customer Reviews: Read reviews from other customers to get insights into the quality and performance of our carpets.

We offer a wide range of carpets, including:

Berber Carpets: Known for their durability and stain resistance, often featuring a rugged, heather appearance, making them ideal for stairs and hallways.

Twist Pile Carpets: A popular choice for their versatility and resilience.

Saxony Carpets: Offering a luxurious, soft feel.

Wool Carpets: A natural and durable option with excellent insulation.

Felt Back Carpets: An affordable and easy-to-install option.

We also offer carpets in various materials, colours, and styles to suit any home decor.

Yes, we also sell Vinyl Flooring, also known as Lino Flooring, Artificial Grass and LVT

Consider the following factors when choosing a carpet:

Room Type: Different rooms have different needs. For example, high-traffic areas like hallways require more durable carpets.

Lifestyle: If you have pets or children, stain resistance is an important factor.

Budget: We offer carpets to suit every budget.

Style: Choose a carpet that complements your existing decor.

Our product descriptions and customer reviews can also help you make the right choice.

Browse our website, select the flooring product you want, enter the required quantity (in square metres), and add it to your basket. Then, proceed to the checkout and follow the instructions to complete your order.