DELIVERY

We plan our deliveries to ensure that they are hassle free and scheduled to your availability, please take time to review this delivery policy. 

Delivery of orders are carried out by third party courier companies who provide kerbside delivery. The courier company is selected based on the size, weight and quantity of the order. We will send the goods ordered by you to the address you supply. We offer free delivery on order over £249 within England and Wales.

On delivery please check your items and if there is any issue please raise it with the delivery driver there and then. In the unusual case of damage to your item(s), do not sign the delivery form, take pictures of the damage and ask the delivery team to also take pictures of the damage. We will find a solution to get things back on track for you. We always recommend allowing at least 2 working days between receiving the delivery and fitting, as we are not liable for any costs for delays to installation.

Please do not book a fitter, empty your room or dismantle your furniture until you have received your order.

Our couriers will attempt to deliver your goods between 9.00am and 6.00pm Monday to Friday and will always aim to have the goods signed for or take pictures of the items delivered. If you have any additional information you wish to give the courier, for example, a safe place location or day/time not available please add this to your order in the comments box provided. We will always pass any additional delivery instructions on to the courier but it is at their discretion as to whether the instruction can be carried out.

Under normal circumstances a courier will not enter your house and the delivery will be porch delivery or on a "ground floor only" basis, as the drivers are not insured to take it anywhere else. If you have any questions about the delivery please contact our Customer Services team who will be happy to help with any queries.

REMOTE AREAS

Remote areas of the UK mainland (which includes the Scottish Highlands, Channel Isles, Isle of Man, Isle of Scilly, Isle of Wight, Outer Hebrides, Shetland Isles, Orkney, Northern Island and Aberdeenshire) and those outside the UK Mainland will incur an additional delivery charge. Please do not hesitate to contact our Customer Services team for further information.

We will notify you when we dispatch an item but delivery times are at the discretion of the courier company. There may be delays in despatch as a result of adverse weather (for example wintery conditions) or arising out of circumstances beyond our control.