Quite simply, I made an error and these guys were aware ofnit and offered their assistance. Genuinely a company that care for their customers and their reputation. I hope it's continues and grows.
A bit of advice I wrote on their social media for other potential customers.....
DONT JUST LOOK FOR A PRODUCT, LOOK FOR A SERVICE.
Not only did this company quickly and professionally sort out an error on my behalf they also did a fantastic and unforgettable act of kindness. Carpet is fantastic quality and also undeniably the best prices I have came across. Thank you so much, I shall definitely recommend and be ordering in the very near future. Thanks again for fantastic customer service.